Privacy Policy

Privacy Policy — Buying in Brisbane

Buying in Brisbane Pty Ltd (“we,” “us,” “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect personal information, and how you can access or correct information we hold about you.

1. Personal Information We Collect

We may collect personal information that you provide to us, such as:

• Your name, address, email address, phone number and contact details
• Information you provide in enquiries, forms, consultations or communications
• Property preferences, financial and lifestyle information relevant to buyer representation
• Website usage data (including IP address and analytics) collected automatically

We only collect information that is reasonably necessary for our services.

2. How We Collect Personal Information

We collect personal information:

• Directly from you when you fill in forms, subscribe, enquire, book a consultation or communicate with us
• Automatically when you use our website (e.g., via cookies and analytics tools)
• From third parties where authorised or permitted (e.g., referral partners)

Unsolicited Personal Information

If we receive personal information we did not request, we will assess whether it is reasonably necessary for our functions. If it is not, and it is lawful and reasonable to do so, we will destroy or de-identify that information.

3. Anonymity & Pseudonymity

Individuals may interact with us anonymously or using a pseudonym only where it is lawful and practicable to do so.

Due to the nature of buyer’s agency services, we require verified personal identification before we can:

• act on your behalf
• sign or submit an appointment of agent or authority to act
• prepare or submit offer forms
• negotiate or execute contracts
• deal with third parties on your instructions

Where identification and verification are required, we are unable to provide services anonymously or under a pseudonym.

4. Purposes for Which We Use Personal Information

We may use your personal information to:

• Provide and manage buyer’s agency services
• Communicate with you about consultations, properties and opportunities
• Improve our services and client experience
• Send newsletters or marketing communications where permitted
• Comply with legal obligations

We will not use or disclose your information for unrelated purposes without your consent or where permitted by law.

5. Notification at Collection

At or before the time we collect personal information, or as soon as practicable afterwards, we will take reasonable steps to notify you:

• Why we are collecting it
• How it will be used
• Whether providing the information is voluntary or required
• How to access this Privacy Policy

6. Direct Marketing

We may send marketing materials to you if you have opted in. You may opt out at any time by:

• Using the unsubscribe link in emails
• Contacting us directly

We will honour your marketing preferences promptly.

7. Disclosure to Overseas Recipients

Some service providers we use (e.g., cloud, CRM or email platforms) may be located overseas. We will take reasonable steps to ensure they protect personal information consistent with the APPs or rely on permitted exceptions in the Privacy Act.

8. Government Identifiers

We do not typically collect government identifiers (e.g., driver licence numbers) unless required for identification or to fulfil our services. We do not use government identifiers as our own identifiers.

9. Quality of Personal Information

We take reasonable steps to ensure that personal information we hold is accurate, complete, current and relevant.

10. Security of Personal Information

We implement reasonable safeguards to protect your personal information from loss, misuse, unauthorised access or disclosure.

Data Breach Response

If a data breach occurs that is likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the OAIC where required.

11. Retention and Disposal

We retain personal information only as long as necessary to fulfil the purpose for which it was collected or as required by law. When no longer needed, information will be securely destroyed or de-identified.

12. Access & Correction

You may request access to or correction of your personal information by contacting us. We may ask for verification of identity and will respond within a reasonable timeframe. Access may be refused in limited cases as permitted by law.

13. Complaints

If you have a complaint about how we handle your personal information, please contact us. We will respond to your complaint in a timely manner.

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Contact Us

Buying in Brisbane Pty Ltd
Email: hello@buyinginbrisbane.com.au
Phone: 1300 000 289
Address: 191 Musgrave Rd, Red Hill, QLD 4059

15. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website.

Last updated: January 2026